Refund policy

SiyaExpress Refund & Return Policy

At SiyaExpress, customer satisfaction is our top priority. We make sure you receive exactly what you ordered quality assured. However, if there is any issue with your order, this Refund & Return Policy explains how we handle returns, exchanges, and refunds.

By placing an order with SiyaExpress, you agree to the terms below.

1. Eligibility for Returns

You may request a return or exchange if:

✔ The item you received is damaged

(e.g., broken, cracked, scratched, malfunctioning)

✔ The item is defective

(e.g., not functioning as intended)

✔ The wrong item was delivered

(e.g., wrong color, size, or product)

✔ The item does not match the description or pictures

Return window: 24–48 hours after delivery.
After this period, we cannot guarantee a return or refund.

2. Items Not Eligible for Return

The following items cannot be returned or refunded:

  • Items damaged due to customer misuse or accidents

  • Items without original packaging/accessories

  • Items already used, tested excessively, or altered

  • Clearance or discounted items

  • Hygiene-sensitive items (e.g., earbuds, underwear, cosmetics)

3. Return Process

To request a return:

  1. Contact SiyaExpress Customer Support immediately
    WhatsApp / Call: 07067875791 or 07037771549

  2. Provide the following:

    • Order number

    • Customer name

    • Clear pictures or video showing the problem

  3. Our support team will review your claim within 24 hours.

If approved, you will receive instructions for returning the item.

4. Return Shipping

For Maiduguri customers

You may return the item directly to our warehouse:

📍 Shop No. 49, Borno Express

For other states

Customers are required to return the item via courier.
Return shipping fees are not covered unless SiyaExpress is at fault.

5. Refund Options

If your return is approved, you may choose:

✔ Replacement

We send you a new item (recommended).

✔ Exchange

Swap for another product of equal or higher value.

✔ Refund to Wallet

Refund issued to your SiyaExpress Wallet/Credit
(usually processed faster).

✔ Refund to Bank Account

Refund will be processed within 2–7 working days
depending on the payment method and bank.

6. Order Cancellation

You may cancel your order before it is shipped.

Once an order has been processed or shipped, cancellation is no longer possible.

7. Wrong Address or Failed Delivery

If delivery fails due to:

  • Wrong address entered by customer

  • Customer not picking up calls

  • Customer unavailable at delivery location

The customer will be responsible for additional delivery fees to resend the item.

8. Our Quality Assurance Promise

Before shipping any item—especially fragile or high-value products—SiyaExpress performs:

  • Full quality inspection

  • Functional testing

  • Packaging verification

  • Photo/video proof during packing (when necessary)

This ensures you receive what you paid for, exactly as described.

9. Contact Us

For returns, refunds, and complaints:

📍 SiyaExpress Warehouse: Shop No. 49, Borno Express
📞 Phone/WhatsApp: +2347037771549 or 07067875791
📧 Email: support@siyaexpress.com
🌐 Website: www.siyaexpress.com